FAQs - Pets

What if my pet has  special needs or medical requirements?

Our pet sitters have been equipped with a range of skills, including administering insulin and various medicines. During the interview, clients must discuss any special needs and medical requirements. The sitter will affirm their compatibility before accepting the assignment. In some cases, our sitters will request a pre-demonstration of the process required to administer the medicine.

How do the pet sitters handle aggressive or shy pets?

Our pet sitters are trained to identify aggression and shyness in pets. If a pet is deemed aggressive, our sitters may decline the assignment at the interview. If accepted, clients should note potential liability for any acts of aggression towards the sitter, as highlighted in our T's and C's. Our pet sitters will, as far as possible, attempt to re-assure and connect with your pets through kindness and patience.

Can I provide specific instructions for my pet's care?

Certainly. We recognise the uniqueness of each pet and home. Clients can share specific instructions during the free interview, and sitters have the flexibility to accommodate those requests. We are committed to meeting your special requirements whenever possible.

What happens in case of emergency?

In the event of an emergency, our trained pet sitters are equipped to handle a wide range of situations. Our immediate priority is to communicate with our clients and backup sitter while taking necessary steps to ensure the safety and well-being of your pets and home. We have standby teams ready to assist your pet sitter if needed. Returning home is only considered in very rare circumstances, emphasizing our commitment to handling emergencies effectively.